Shipping policy

Shipping Policy

Thank you for choosing Cardigram. Below is our shipping and delivery policy — for any questions, contact us at [info@cardigram.shop].

1. Order Processing

  • Most orders ship within 2–3 business days; please allow up to 7 during high-demand periods.
  • Once shipped, you'll receive a confirmation email with tracking details.
  • Please ensure your shipping address is accurate at checkout — Cardigram is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
  • Shipping delays may occur due to customs processing, weather, or carrier issues beyond our control.

2. Shipping Fees

  • Domestic (Hong Kong): [fee], free shipping on orders over [threshold].
  • International: [fee], free shipping on orders over [threshold].
  • Carrier: [your carrier(s)].

3. Packaging — Porcelain Item
Cardigram cases are shipped in protective packaging designed for a fragile ceramic item. Please inspect your package upon arrival, and do not discard the packaging until you've confirmed the item arrived undamaged.

4. Duties and Taxes

  • For most international orders, customs duties and taxes are included in the shipping cost.
  • In some countries, additional customs fees may apply on delivery — these are the customer's responsibility. We recommend checking with your local customs office if you're uncertain.
  • Customs clearance may affect delivery timing; we're not responsible for delays caused by customs processing.

5. Lost or Damaged Packages

  • Lost packages: Contact us within 30 days of your shipping confirmation email. We'll work with the carrier to investigate and offer a resolution (replacement or refund, subject to availability).
  • Damaged packages: Given the fragility of porcelain, please notify us within [X] days of receipt with photos of both the item and the packaging. We'll arrange a replacement or refund, subject to availability.

6. Returned to Sender
If a package is returned to us due to an incorrect address and the customer does not provide corrected address information before it reaches our facility, a refund will be issued for the order minus original shipping charges.

7. Contact
For shipping-related questions, reach us at [info@cardigram.shop].