Refund policy
Refund Policy
Thank you for choosing Cardigram. We want you to feel confident purchasing a piece made to protect and display the cards that matter most. Below is our policy for returns, exchanges, and warranty coverage.
Returns and Exchanges
- Timeframe: Returns and exchanges are accepted within 30 days of receiving your order.
- Condition: Items must be unused, in original packaging, with all accessories and documentation included.
Return Process
- Contact us at [info@cardigram.shop] with your order number and reason for return.
- You'll receive return authorization and shipping instructions.
- Return shipping is the customer's responsibility unless the item arrived defective or was sent in error.
Inspect on Arrival — Porcelain Item
Because Cardigram cases are made of real porcelain, please inspect your order immediately upon delivery. If the item arrives cracked, chipped, or otherwise damaged in transit, contact us with photos of the item and packaging so we can process a replacement or refund. Damage caused by mishandling after delivery, or use outside normal handling, is not covered.
Limited Warranty
Cardigram cases carry a 30-day limited warranty against manufacturer defects. This covers structural or material defects present at the time of manufacture. It does not cover:
- Damage from drops, impacts, or mishandling after delivery
- Cracking or chipping resulting from use inconsistent with normal handling of a porcelain item
- Fitting the case to a non-PSA slab or a slab of incompatible dimensions
Refunds
Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 7–10 business days.
Contact
Questions about a return, refund, or warranty claim: [info@cardigram.shop]